I just got off the phone with a rep from Dish Network that was calling to find out how I like my new service.
For the next 19 minutes and 45 seconds, we talked about a problem I find particularly unacceptable in regards to the Hopper DVR’s functionality - one I have discussed with 2 other reps which resulted in having to set up a new hopper as part of a failed attempt to solve the problem.
Here’s what happens:
1. I pause a live program I am watching (to listen to a family member ask me where their rear-end is)
2. I resume my program by pressing Play (after instructing said family member their rear-end is right behind them)
3. DOH! I cringe in revulsion at the DVR’s automatic skipping ahead to the current live point in my program.
Now, may I ask you - before you tell me about your absurd work-around or respond in blind acceptance - what is the point of having a pause button if, when I am ready to resume watching my program, the dang thing just skips ahead to live?
Is this not the very definition of self-defeating? I think so.
The worst part to me is how people seem to accept such illogical functionality when it comes to technology. Case in point: the very customer service rep who called me from Dish seemed acknowledge the issue in a most consenting way. (I think she said she believes it is a matter of how long one must pause.)
When she explained that she would create a ticket for the problem, and it would receive attention after more people report it, I sank into my chair in despair. I implored her to escalate the issue because in my experience, many people will not report such an annoyance, and that I think it is unreasonable to expect me to settle for such illogical and sub-par performance - especially since I did not have this problem with Time-Warner’s DVR. After all, she herself seemed to know about the bug and didn’t create a ticket to have it reviewed.
Another absurdity I recently noticed is with the kiosk at Kohl’s.
Kohl’s offers a free shipping incentive to purchase in-store at a kiosk if they don’t have an item in stock.
So, great, sure I’ll use the kiosk; I am nothing if not sucker to the lure of “free ______”.
Ah, beware my friend, it is not actually free. No, no. You will pay by enduring a torturous walk through screen-keyboard hell.
May I ask what was wrong with the instant gratification of the physical keyboard responding immediately to fingers beautifully dancing with breakneck-paced ease?
Stop with the madness! I beg you, STOP!!!